‘Our payment terminal doesn't seem to like Sparkasse cards. Do you have another card?’ – a sentence that everyone has probably heard at some point or even experienced themselves. It's a moment that is not only annoying for customers, but can also cost retailers money. After all, if you don't offer a suitable payment option, you risk customers not completing their purchase. But why do cards get rejected in the first place, and what should start-ups keep in mind to avoid losing customers? That's exactly what we're going to look at today, and we'll give you some practical tips on choosing the right payment methods.
For individual advice, please contact the payment transactions advisory team directly at zv@sparkasse-nuernberg.de.